Start with the question behind the technology issue.

TOCHKA NET provides managed IT, cloud infrastructure and cybersecurity services for businesses that want their technology supported, maintained and monitored.

No. Start with the problem you are experiencing. TOCHKA NET can help identify whether it sits in IT, cloud, security or more than one area.

Depending on scope, TOCHKA NET can support day-to-day IT, cloud infrastructure and cybersecurity as one connected service environment.

Yes. A business can engage TOCHKA NET for a specific IT, cloud or cybersecurity requirement without using every service.

The service scope can be designed around the systems, users and locations a business operates. Specific coverage should be confirmed during scoping.

Managed IT can include user support, device and software setup, troubleshooting, maintenance, monitoring, access support and infrastructure assistance.

TOCHKA NET's website positions support as available 24/7 for managed environments. The exact response model and coverage should be confirmed in the service agreement.

Yes. The starting point can be the current environment. Replacing systems is not assumed to be necessary.

Yes. External support can complement internal teams with additional capacity, technical input or help outside normal working hours.

Managed IT support can include user account, device, access and software setup as part of the agreed service scope.

Yes. Routine maintenance, updates and monitoring can form part of a managed IT service.

Yes. TOCHKA NET can trace recurring issues through the systems and dependencies behind them instead of treating each incident in isolation.

Cloud services can include server setup, migration support, workload planning, backups, recovery, monitoring and ongoing infrastructure maintenance.

No. Workloads, dependencies, security, cost and operational requirements should determine whether a cloud move is appropriate.

Yes. A phased approach can reduce disruption and allow dependencies to be validated before more workloads are moved.

It generally means scaling resources around actual usage rather than paying for fixed capacity that may not be needed. The exact pricing model depends on the cloud environment selected.

Yes. Backup scheduling, retention, recovery readiness and ongoing monitoring can be included in cloud or managed infrastructure services.

TOCHKA NET can review resource usage, capacity and architecture to identify where infrastructure may be over-provisioned or unnecessarily complex.

Yes. Ongoing monitoring, maintenance, updates, backup management and support can be included after deployment.

Cybersecurity services can include monitoring, access and configuration review, threat awareness, system protection, DDoS protection options and incident support.

TOCHKA NET's security approach includes ongoing threat awareness and monitoring so controls can be reviewed against a changing threat environment.

No. Security improvements can also come from clearer access, configuration, responsibilities, visibility and operational practices.

TOCHKA NET can support DDoS protection and mitigation options depending on the infrastructure and hosting environment.

No responsible provider can guarantee that. Cybersecurity is about reducing risk, improving controls and maintaining monitoring and response readiness.

Yes. Access and permission visibility can be part of a cybersecurity or managed IT review.

Incident support can include identifying affected systems, containing the issue, supporting recovery and reviewing the environment after the event.

Yes. A review can help define the current environment, dependencies and priorities before implementation begins.

The issue is traced through the systems and dependencies behind it so the underlying cause can be separated from the visible symptom.

No. The preferred approach is to understand the environment and confirm what actually needs to change first.

Yes. A takeover can begin with documentation, access review, infrastructure mapping and a transition plan.

The exact support model depends on the agreed scope, systems, users, coverage and response expectations.

Yes. Work can be project-based, ongoing, or a combination depending on the technical requirement.

AI and automation are considered where they solve a practical operational or security problem and where the necessary data, ownership and controls are available.

No. New technology should have a clear operational, security or business reason before it is introduced.

The company focuses on developments across IT operations, cloud infrastructure, cybersecurity, automation and applied AI.

Yes. Small-scale testing or controlled evaluation can help determine whether a capability is suitable before wider adoption.

The assessment can consider practical use cases, limitations, dependencies, security, supportability and the actual value to the business.

Collaboration can be useful when a technical environment requires complementary expertise. Any specific partnership should be confirmed directly by TOCHKA NET.

Yes. Working with existing cloud, software, security or infrastructure providers can be part of managing a connected environment.

Not necessarily. The aim is to improve the overall technical outcome, which may involve working alongside existing providers.

Where specialist expertise is needed, collaboration may be appropriate as long as responsibilities and scope are clear.

The company emphasizes practical fit, avoiding unnecessary infrastructure, considering lifecycle needs and keeping responsibilities visible.

No. Unless a position is explicitly published as open, the capability areas describe fields relevant to TOCHKA NET's work rather than confirmed vacancies.

Relevant areas can include IT infrastructure, cloud engineering, cybersecurity and technical support.

Yes. The Careers page allows interested candidates to make a general introduction through the contact route.

The site emphasizes curiosity, calm problem-solving, clear communication, documentation and accountability.

No specific working-location policy has been provided for the website. Any role-specific arrangement should be confirmed directly.

TOCHKA NET Ltd is based in Sofia, postal code 1592, Iskar district, Druzhba residential complex, bl. 43, Bulgaria.

A short description of your current setup, the issue you are seeing and what you need help with is enough to begin.

For customers with managed support coverage, urgent assistance should follow the agreed support channel and service terms.

Yes. An initial review can be used to understand the environment and define a practical scope.